Refund Policy
A legal disclaimer
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Condition: Items must be unused, in their original packaging, and in the same condition as when purchased.
Process: To initiate a return, customers must contact us via the email address provided on our website to request a refund. Please include your order number and reason for return in the email.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. Returns should be sent to the following address: CTX Trading Post, 19610 Mier Expedition Drive, Cypress, TX 77433, USA
Refund Policy - the basics
Processing: Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Refund Timeline: Approved refunds will be processed within 7 business days of receipt of the returned item. Refunds will be issued to the original payment method.
Exclusions: Refunds will not be issued for items that are damaged, used, or not in their original condition, unless the item was received defective or incorrect.